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Originally Posted by jtwn
...bitter  Thats what I think a couple are who have had a bit of a raw experience with ntl. The way some of you go, you make out they are the worst thing since unsliced bread.
So Plusnet comes on top? ....this is the ISP that cuts people off for bad mouthing its service no? No wonder theres few to bad mouth it! (well according to that survery  ) So if we are going by that survey their customer service is better than average, what does that matter when the product is crap. |
The product is fine for people who just like to surf though.. it's pants if you are a more advanced user yes, but for those who want some mail and web it's fine.
For those people CS is more important.
No bitterness here, I just don't understand why people are defending this company when year after year after year it goes through the cycle of being broadsided for its' poor customer service, billing, etc, then makes the same promises about how it's fixing them (Harmony comes to mind) then the next year it's same excrement different day, rinse and repeat.
That said as I've mentioned in this and other threads ntl are the Lidl of providers, cheap and mass market not high quality.
Will only get worse with the Carphone Warehouse deal as well
Then everyone will be looking at how to cut costs and drop overheads more.