The fanboys/girls will no doubt be along soon with all the reasons that this poll is unfair/biased etc etc etc, but the fact is (as I pointed out in my post above) that just about the only thing that ntl seem able to do
consistently is come bottom in Customer Satisfaction Surveys.
It's no coincidence, ntl have had a reputation as the worst company for customer service for
several years.
Nothing changes-the issues that people come on here & post about are no different to what they were 5 years ago:
1) BS from CS Reps.
2) "Engineers" not turning up.
3) Promised callbacks not happening.
4) Billing wrong.
5) Lack of "Manager" to escalate issue to.
6) Lack of empathy from CS/Tech Support.
7) Telephone ping pong.
It really is still poor, & ntl only have themselves to blame.
I just hope Sir Richard Branson knows what he has let himself in for.