Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Merlin99uk · 04-05-2006, 09:49

Never had a problem with CS, always polite and friendly. Recently had a problem with the phone line, was told they'd send a Techie out to me within 90 minutes...

They did !!

Sure enough, within 90 mins a techie was at the door!! Nice chap, problem was located and sorted (the cabinet on the corner of the street). He even came back next day to check everything was ok.

Broadband, well I think I've had maybe three periods of downtime in all the time I've been with NTL, (joined when they were still Cabletel. All were less than 6 hours and all late at night, I presume they were upgrades.

Makes me sometimes wonder why people have problems with them at all.

04-05-2006, 09:49	#724
Merlin99uk Inactive Join Date: Dec 2005 Location: Huddersfield Services: NTL 4Mb Sky HD Posts: 85	Re: NTL Customer Services: Your personal experience Never had a problem with CS, always polite and friendly. Recently had a problem with the phone line, was told they'd send a Techie out to me within 90 minutes... They did !! Sure enough, within 90 mins a techie was at the door!! Nice chap, problem was located and sorted (the cabinet on the corner of the street). He even came back next day to check everything was ok. Broadband, well I think I've had maybe three periods of downtime in all the time I've been with NTL, (joined when they were still Cabletel. All were less than 6 hours and all late at night, I presume they were upgrades. Makes me sometimes wonder why people have problems with them at all.