[NiceShoes]

No option but to vote AWFUL.

I always thought they were great - until I had to phone them. It was then that I realised how utterly useless they are. Now I actually DREAD having to phone them.

The technical support team are fine, they've always been really helpful but then my problem's never been anything specifically unusual (my mother was told "how should I know?" when she had trouble connecting a new laptop to the internet - 4 hours on the phone over 2 days, still nothing).

Their customer 'service' team in my opinion will tell you anything to get you off the phone - as I mentioned previously, they charged me for 6 films at my old address when i wasn't living there - my replacement bill has yet to materialise and they don't know the meaning of the word empathy. As a representative of NTL, they should stop being so blase and do what they're paid to do, i.e. fix the problem at first point of call.

And don't even get me started on their electronic menu system - for one that new Geordie voice, probably intended to be friendly and calm the irate customer down, but more so the fact that it tells you to call back at a convenient time and then cuts you off after listening to said Geordie voice for the best part of 5 minutes. Why would I ring if it was an inconvenient time? But then this is the crazy, upside-down world of NTL.

I work for a large telecoms company myself and if I treated my customers the way they do I'd not only have been sacked but I'd also feel very ashamed of myself.