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Originally Posted by homealone
Aha 170,000 complaints from a customer base which now approaches 5 million punters - that is 0.03% approximately, absolutely massive  
Seriously, when people, on here, mention those complaining, I think they mean the ones who complain on here, which as a support site, inevitably is untypical of the customer base as a whole.
The above figure suggests that 99.97% of NTL customers are happy & don't complain, which I'm sure you would agree is also unrepresentative.
However, I don't think anyone who has had contact with NTL, could truthfully argue there isn't considerable room for improvement and I hope that some of the people affected by some of the worst problems - e.g. parts of Leicester & Southampton, finally get something done. 
What is not constructive is polarised opinion which states 'NTL are crap' or 'I've never had any problem', we should recognise where there are issues, and make sure they are communicated to NTL, something I feel this forum succeeds with  |
thats assuming everyone who doesnt directly complain is happy of course. In my opinion an unfair assumption to make.
---------- Post added at 18:18 ---------- Previous post was at 18:16 ----------
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Originally Posted by PJM007
I don't know if this has been mentioned on this thread as I haven't read it all yet, but I was speaking to an NTL customer relations rep today who told me that some time in the "near future" everyone with NTL BB will be on 10 meg. |
Why are people seeing this as a good thing?
Its purely for marketing keep cramming more customers in and current poor speeds will just go down more. With all 3 tiers on 10meg people currently on 1 meg will probably see no real speed increase in the evenings.