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Originally Posted by Rone
So when you read on here that the people complaining are "just a small untypical bunch of whingers", it seems there were more than 1 or 2 besides just a little unhappy.
"NTL's lack lustre customer service" thats not fair, its just lacking. 
And i mean that only in tech support terms, never really had that many CS problems except in that area. |
Aha 170,000 complaints from a customer base which now approaches 5 million punters - that is 0.03% approximately, absolutely massive
Seriously, when people, on here, mention those complaining, I think they mean the ones who complain on here, which as a support site, inevitably is untypical of the customer base as a whole.
The above figure suggests that 99.97% of NTL customers are happy & don't complain, which I'm sure you would agree is also unrepresentative.
However, I don't think anyone who has had contact with NTL, could truthfully argue there isn't considerable room for improvement and I hope that some of the people affected by some of the worst problems - e.g. parts of Leicester & Southampton, finally get something done.
What is not constructive is polarised opinion which states 'NTL are crap' or 'I've never had any problem', we should recognise where there are issues, and make sure they are communicated to NTL, something I feel this forum succeeds with
