Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Russ · 02-05-2006, 10:50

Phoned ntl last night because my browsing speeds were abysmal. I know there are some upgrades going on so I wanted to find out if that was happening in my area.

The CS said he couldn't see anything and put me through to Tech Support.

In India.

I explained my problem to the tech support guy who went through the usual procedure of trying to blame my router (only I don't have one) and then my firewall (same problem with or without it).

He then asked me to do a download speed test and I gave the results of 9.6mbps. As I'm on 10Mb he told me that is a very normal speed to get for that service.

"Yes I know" I replied.

And then......silence.

I then said "So what now?".

He replied that as my speed was normal for my service, he couldn't see a problem.

At this point I hung up. I made it clear at the start of the call that my problem was slow browsing speeds, not download speeds so why didn't he listen to me?

People like that should not be in tech support IMO.

Oh and as for my browsing problem, it seems to have cleared up now.

02-05-2006, 10:50	#721
Russ cf.mega poster Join Date: Jun 2003 Location: Half in the corporeal, half in the etheral Posts: 37,181	Re: NTL Customer Services: Your personal experience Phoned ntl last night because my browsing speeds were abysmal. I know there are some upgrades going on so I wanted to find out if that was happening in my area. The CS said he couldn't see anything and put me through to Tech Support. In India. I explained my problem to the tech support guy who went through the usual procedure of trying to blame my router (only I don't have one) and then my firewall (same problem with or without it). He then asked me to do a download speed test and I gave the results of 9.6mbps. As I'm on 10Mb he told me that is a very normal speed to get for that service. "Yes I know" I replied. And then......silence. I then said "So what now?". He replied that as my speed was normal for my service, he couldn't see a problem. At this point I hung up. I made it clear at the start of the call that my problem was slow browsing speeds, not download speeds so why didn't he listen to me? People like that should not be in tech support IMO. Oh and as for my browsing problem, it seems to have cleared up now. __________________ From Jim Cornette: “Ty, Fy, bye”