Cable Forum - View Single Post - Belkin 7230 Router problem (yes, another one!)

rajbali · 29-04-2006, 10:43

OK, thought I would update you all on how I finally solved the problem.

Originally, I went tothe Belkin UK support site, filled out my details in order to find out the 0800 number for technical support (I gave my real details, rather than making up a fake address - something I am always tempted to do).

Having spoken to technical support, they gave me a number in the UK to call - as this was not an 0800 number, I was not happy - their product does not work, why should I pay even for support.

The day after this, a letter arrived from Belkin UK saying that they have posted out a NEW router and that there was no need to return the old router to them.

Lo and behold, the day after, a new router from Belkin arrived. It is NOT a 7230-4 though, but a 7235-4 which is a bit bigger...but at least works

Thanks to DocDutch for the PSU advice - admittedly I did not follow this - I would rather take the thing back for a refund than spend more money on it. Their fault, their problem (forgive the militancy)

If anyone has a similar problem, make sure you have given your real details to Belkin and make sure you write somewhere (or tell them on the phone) that the ORANGE light comes on - hopefully, you will receive the same service I did.

So, all is well with the world once more and my faith in Belkin is restored...knew the lifetime warranty would come in handy...

29-04-2006, 10:43	#13
rajbali Inactive Join Date: Jul 2004 Posts: 9	Re: Belkin 7230 Router problem (yes, another one!) OK, thought I would update you all on how I finally solved the problem. Originally, I went tothe Belkin UK support site, filled out my details in order to find out the 0800 number for technical support (I gave my real details, rather than making up a fake address - something I am always tempted to do). Having spoken to technical support, they gave me a number in the UK to call - as this was not an 0800 number, I was not happy - their product does not work, why should I pay even for support. The day after this, a letter arrived from Belkin UK saying that they have posted out a NEW router and that there was no need to return the old router to them. Lo and behold, the day after, a new router from Belkin arrived. It is NOT a 7230-4 though, but a 7235-4 which is a bit bigger...but at least works Thanks to DocDutch for the PSU advice - admittedly I did not follow this - I would rather take the thing back for a refund than spend more money on it. Their fault, their problem (forgive the militancy) If anyone has a similar problem, make sure you have given your real details to Belkin and make sure you write somewhere (or tell them on the phone) that the ORANGE light comes on - hopefully, you will receive the same service I did. So, all is well with the world once more and my faith in Belkin is restored...knew the lifetime warranty would come in handy...