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scrotnig · 29-04-2006, 09:06

Agreed...

"Unlimited free calls" is often advertised, it is portrayed as 'all your calls will be free' by salesmen, when it fact it's only local and national calls up to 60 or 90 minutes.

I come across *so* many customers who thought 0870 and 0845 was included. Less commonly but still often, you get people who thought mobiles were included. Not because they are stupid, but because that's the *impression* given by the advertising and the sales pitch.

It has GOT to stop. It is a very serious problem, far more serious than many people realise.

I never thought I'd say this, but at the moment the best company to be with for your phone line is....BT! They are not the cheapest provider, however the savings that can be made, for most people, amount to no more than a pound or two at most.

Try talking your BT line to one of the third party providers using Wholesale Line Rental (not ntl, that's different, unless it's ntl Freedom) and then have it go wrong. Try reporting the fault and watch the farce. They don't want to know, and neither do Openreach (BT Wholesale who have to fix the fault), you can be left with no line for weeks and you will get NOTHING in compensation.

You will be generally ok with BT.

29-04-2006, 09:06	#6
scrotnig Inactive Join Date: Jun 2003 Posts: 2,499	Re: Ofcom is killing off 0870 Scams Agreed... "Unlimited free calls" is often advertised, it is portrayed as 'all your calls will be free' by salesmen, when it fact it's only local and national calls up to 60 or 90 minutes. I come across so many customers who thought 0870 and 0845 was included. Less commonly but still often, you get people who thought mobiles were included. Not because they are stupid, but because that's the impression given by the advertising and the sales pitch. It has GOT to stop. It is a very serious problem, far more serious than many people realise. I never thought I'd say this, but at the moment the best company to be with for your phone line is....BT! They are not the cheapest provider, however the savings that can be made, for most people, amount to no more than a pound or two at most. Try talking your BT line to one of the third party providers using Wholesale Line Rental (not ntl, that's different, unless it's ntl Freedom) and then have it go wrong. Try reporting the fault and watch the farce. They don't want to know, and neither do Openreach (BT Wholesale who have to fix the fault), you can be left with no line for weeks and you will get NOTHING in compensation. You will be generally ok with BT.