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Old 27-04-2006, 18:54   #38
littlealfrew
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Join Date: Apr 2006
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Re: ntl complaints procedures.

Hi guys,
I have just been reading over some threads, and am 'pleased' to see that other people are having a nightmare of a time with NTL.
In Sept 2004 i got a student-style broadband-only package from NTL which i had under my name. This worked perfectly for us. However, in beginning of July 2005 we returned after the summer break, and the internet was not working (disconnected i assume). Shortly after, an NTL rep came knocking saying they saw the contract had finished, would we like to renew for a better deal. My housemate who was in at the time, gave his details, and had the connection billed to him and working under his name. Again, everything came back to life, and we had the internet working again. However, i noticed that i was still being debited by NTL every month for the contract i had last year. I cancelled the DD, and thought that'd be the end of it (thought they still robbed £20 off me for charging for a service i never had...). Now, however, i get phone calls from them saying i owe them £120 etc and threatening to send debt collectors. I have spoken to them on the phone at least 6 times, but to no avail. I have a letter drafted, but have no address to send to yet...
Please could some one advise to an address/ whether i am going the correct way about this?
Kind regards ( and sorry about the essay!), Al
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