Cable Forum - View Single Post - NTL Customer Services: Your personal experience

[XAP]Bob · 27-04-2006, 11:38

Excellent customer services TBH.
The phone line is always answered by a polite and friendly machine which proceeds (invariably) to tell me there are lots of people calling and I might have to wait up to 5 minutes (or 10 or 15 depending on how busy they are).
So I give it my phone no. and go through a couple of menus - easy.
Then I way, usually just a little less time that I was led to believe, and asked for my phone number again (hmm.) and then I ge to sort the problem.
Yesterday the engineer was out within a few hours, and gave me a nice new shiny cable TV box, and a new cable for my modem (so when I finish building the office I won't have 5m of cable coiled up on the floor...)

To be honest the "You'll be waiting 10 minutes" sentenec makes ALL the difference in the world, although I wouldn't mind an occasional update (say every 5 minutes).
Taking the phone number twice is a bit superfluous, but the advice they give to try while you wait must save them *so* much work...

27-04-2006, 11:38	#719
[XAP]Bob Inactive Join Date: Apr 2006 Location: 127.0.0.1 Services: 1MB BB Base Pack TV Posts: 1	Re: NTL Customer Services: Your personal experience Excellent customer services TBH. The phone line is always answered by a polite and friendly machine which proceeds (invariably) to tell me there are lots of people calling and I might have to wait up to 5 minutes (or 10 or 15 depending on how busy they are). So I give it my phone no. and go through a couple of menus - easy. Then I way, usually just a little less time that I was led to believe, and asked for my phone number again (hmm.) and then I ge to sort the problem. Yesterday the engineer was out within a few hours, and gave me a nice new shiny cable TV box, and a new cable for my modem (so when I finish building the office I won't have 5m of cable coiled up on the floor...) To be honest the "You'll be waiting 10 minutes" sentenec makes ALL the difference in the world, although I wouldn't mind an occasional update (say every 5 minutes). Taking the phone number twice is a bit superfluous, but the advice they give to try while you wait must save them so much work...