Originally Posted by R Freeman

All the correct lights are winking, the PC knows it is connected, but can't get thru to the internet. They don't actually use any other network features. I haven't been able to go and have a look (200 miles away).
It seems at one stage that you needed to register the IP address with Telewest, then this requirement was removed, so we didn't do any of that. Just plugged in and it worked.
She hasn't tried any tricks at all yet - I read about people restoring default settings etc - is this a likely solution?