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Originally Posted by Escapee
I cant see any point in faults working if CS are not in to take calls for network outages etc. All reported faults should be cleared before the end of Christmas eve and it should only need on call people for Switch and Headend in the regions, but how would they get called in if there was no one in CS to answer the calls anyway?
Many moons ago when I worked as a Network Technician we had a rota for on call for the three bank holidays and I am not aware of anyone being called out for CATV outages on these days in my old region. I have known large areas of network be off service for a whole weekend because CS failed to call anyone so I wouldn't of thought Christmas day was much different apart from the dissapointment in missing the queens speech.  |
in my area at least if c.s. are closed there is a seperate number to ring to report a telco fault , i thought they had to provide this service for emergency's anyway