Just phoned them back (they're open until midnight)
Massive improvement. only took 2 secs really.
All i was asked to do was restart my computer, i didn't even touch the modem apart from to read the mac code out.
Thanks to Steve and Rahul at the tech support - good work guys!! Fast and efficent.
Now i get:
Tue, 25 Apr 2006 20:57:01 GMT
1st 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps,
9.09 Mbps
2nd 512K took 438 ms = 1169 KB/sec, approx 9633 Kbps,
9.41 Mbps
3rd 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps,
9.76 Mbps
4th 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps,
9.09 Mbps
Overall Average Speed = approx 9564 Kbps,
9.34 Mbps
It must have been congestion somewhere on the network