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Originally Posted by applez
Well,
I stand corrected on nearly every statement i've made regarding NTL.
Turns out the first guy was indeed correct - there is an active service outage which is only affecting a relative minority of users. Kinda leaves me with egg on my face! 
Ive been in contact with NTL this evening in a no-nonsense technical chatter about the connection and whats ocourring. I was very satisfied with the explanation and I'm confident they are doing all they can to resolve the fault.
The service was outstanding and based upon it I would gladly say NTL have done their best for me support wise and I would continue to reccomend them.
Well played, NTL! 
Thanks so much!! |
it was good of you to post back with an update & I hope your connection is soon restored. I rang tonight because of no connection, they confirmed there wasn't an area outage, so I looked more closely at my pc - and the onboard network card was disabled in the bios
- I'd been trying to solve a conflict between my onboard sound & a PCI soundcard & had obviously disabled the network card, as well as the sound chip
- I'm just glad I declined the offer for them to 'further investigate' why I couldn't get a connection
