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Originally Posted by paulyoung666
i must admit i have never rang ntl on xmas day so i wouldnt really know about them being shut this year , although it wouldnt surprise me  , i suppose most people would be glad to have it off , so to speak , but faults should be working 24/7 shouldnt they , at least for emergency phone faults  |
I cant see any point in faults working if CS are not in to take calls for network outages etc. All reported faults should be cleared before the end of Christmas eve and it should only need on call people for Switch and Headend in the regions, but how would they get called in if there was no one in CS to answer the calls anyway?
Many moons ago when I worked as a Network Technician we had a rota for on call for the three bank holidays and I am not aware of anyone being called out for CATV outages on these days in my old region. I have known large areas of network be off service for a whole weekend because CS failed to call anyone so I wouldn't of thought Christmas day was much different apart from the dissapointment in missing the queens speech.
