Just to update
The speed today is even worse adslguide gives 1.6Mbps downstream, but 0.5Mbps upstream (so thats spot on)
I phoned ntl (tried the 0800) and the chap took about 2 minutes to discover that i have 10Mbps, considering i had already told him that from the off, and then he said i need to speak with tech support. Ok, though they might say that. So he transfers me. But I get asked to enter a pin by the machine and then which platform (bromley or langley). So I had to hang up and dial tech support myself
Got through to steve. Steve was friendly enough and started waffling about what might affect my download speed. I told Steve that i had a degree in business and computing so i knew what i was talking about. He quickly agreed to take the modem off the system and they'll put it back their end (change the ubr setting in other words?? or the likes?) But he couldn't do it then and to ring back after 8pm, preferably 10pm when they can do it.
So i'm ringing back later today about 10pm.
I hope they can sort it, coz £34.99 for 1.6Mbps isn't good
