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Mick Fisher · 25-04-2006, 01:00

It would seem Ntl have major problems which for whatever reason they seem to have no intention of fixing in the foreseeable future.
As is the usual practice of ISP's in this position Ntl is just burying it's head in the sand and refusing to admit it has any problems.
The Indian call centre seems to be only there to act as a buffer and to fob off aggrieved users so it seems to be doing it's job well.
I daresay Ntl saw all this coming, so went to a premium call rate to TS in order that it's actions in going to 10Mb, thus causing this debacle, wouldn't cost it any extra in call charges.
Another typically cynical Ntl ploy.
Your best bet is to move your custom to some other provider.
My own connection has been sub standard for over 6months now but I can work round it. If it gets that I cannot work round it I won't bother with wasting my cash phoning India but instead will just arrange ADSL.

25-04-2006, 01:00	#7
Mick Fisher Inactive Join Date: Aug 2004 Location: Northants Age: 81 Services: Sky Unlimited FibrePro Sky Talk Sky+HD Posts: 5,122	Re: Horrible connection probs It would seem Ntl have major problems which for whatever reason they seem to have no intention of fixing in the foreseeable future. As is the usual practice of ISP's in this position Ntl is just burying it's head in the sand and refusing to admit it has any problems. The Indian call centre seems to be only there to act as a buffer and to fob off aggrieved users so it seems to be doing it's job well. I daresay Ntl saw all this coming, so went to a premium call rate to TS in order that it's actions in going to 10Mb, thus causing this debacle, wouldn't cost it any extra in call charges. Another typically cynical Ntl ploy. Your best bet is to move your custom to some other provider. My own connection has been sub standard for over 6months now but I can work round it. If it gets that I cannot work round it I won't bother with wasting my cash phoning India but instead will just arrange ADSL.