Cable Forum - View Single Post - NTL Customer Services: Your personal experience

chrisjones · 22-04-2006, 17:32

For me as an employer its simple. I explain to my staff what I expect of them, I give them every oppertunity to achieve the levels both my customers and I myself expect, should they not achieve that level? Easy, I sack them! No BS no hand holding, they go!

If I were in a high position at NTL I would be hiding my head. I feel they need to toughen up and start kicking out the ppl not pulling thier wieght and coasting.

22-04-2006, 17:32	#718
chrisjones Inactive Join Date: Dec 2005 Location: Knaresborough UK Age: 45 Services: 100mb BB TiVo 500gb TV L Phone - Evening / Weekends Posts: 833	Re: NTL Customer Services: Your personal experience For me as an employer its simple. I explain to my staff what I expect of them, I give them every oppertunity to achieve the levels both my customers and I myself expect, should they not achieve that level? Easy, I sack them! No BS no hand holding, they go! If I were in a high position at NTL I would be hiding my head. I feel they need to toughen up and start kicking out the ppl not pulling thier wieght and coasting.