Quote:
|
Originally Posted by Badger2407
OK I cannot say it is the vast majority but it is certainly TOO MANY you cant deny that, as a customer you have the right to expect good service and problems to be sorted quickly and efficiently, this never happens with any company all of the time but NTL's poor customer service reputation is renowned and has been for some years. Management should be addressing this once and for all but if anything it 'appears' to be getting worse.
You may be happy to accept this situation but I am not. A week ago I sent a recorded letter to Simon Duffy at NTL, thanks to this forum it has been sorted out but I have not even had an acknowledgement of my letter from him or his office, this I dont feel is good enough from someone in his position. I dont expect him to deal with it personally but having worked in customer relations an acknowledgement within 2 working days is usually built into a companys procedures.
|
I don't disagree with that, and in the short term I don't see it getting any better, either, until the blood letting from the merger has finished, anyway.
As I've said, my own situation is good, so I don't have anything to 'put up with', but I do sympathise with people who do have problems - and I've been a member of this forum long enough to have seen quite a few of them
I would be amazed if your letter got anywhere near Simon Duffy, there will be someone filtering his mail & I wouldn't be surprised if yours, along with other similar letters are quietly binned... - please note I deplore this, if it does happen.
All I can suggest is to try using the 'responsetek' tool, which I know does get looked at - at least you should get a reply
