Cable Forum - View Single Post - NTL Customer Services: Your personal experience

Badger2407 · 22-04-2006, 17:54

OK I cannot say it is the vast majority but it is certainly TOO MANY you cant deny that, as a customer you have the right to expect good service and problems to be sorted quickly and efficiently, this never happens with any company all of the time but NTL's poor customer service reputation is renowned and has been for some years. Management should be addressing this once and for all but if anything it 'appears' to be getting worse.

You may be happy to accept this situation but I am not. A week ago I sent a recorded letter to Simon Duffy at NTL, thanks to this forum it has been sorted out but I have not even had an acknowledgement of my letter from him or his office, this I dont feel is good enough from someone in his position. I dont expect him to deal with it personally but having worked in customer relations an acknowledgement within 2 working days is usually built into a companys procedures.

22-04-2006, 17:54	#716
Badger2407 Inactive Join Date: Apr 2006 Posts: 5	Re: NTL Customer Services: Your personal experience OK I cannot say it is the vast majority but it is certainly TOO MANY you cant deny that, as a customer you have the right to expect good service and problems to be sorted quickly and efficiently, this never happens with any company all of the time but NTL's poor customer service reputation is renowned and has been for some years. Management should be addressing this once and for all but if anything it 'appears' to be getting worse. You may be happy to accept this situation but I am not. A week ago I sent a recorded letter to Simon Duffy at NTL, thanks to this forum it has been sorted out but I have not even had an acknowledgement of my letter from him or his office, this I dont feel is good enough from someone in his position. I dont expect him to deal with it personally but having worked in customer relations an acknowledgement within 2 working days is usually built into a companys procedures.