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Originally Posted by homealone
I think you'll find the 'vast majority' of NTL's customers don't experience anything like the problems you infer.
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I'm sorry I would take issue with this, I know alot of people who have, or have had NTL services, and everyone has a frustrating story to tell about them, the majority just walk away quietly and take up Sky, AOL etc. Of course there are genuine people who really want to get things right and probably a large percentage who would like to help out more but arent encouraged due to the culture within parts of the organisation.
There are obviously serious flaws in their processes and procedures that cause these problems and quality of service is not something they can embrace