[john.marks]

Hi

Thanks to all those who have input to this thread. I called ntl this afternoon and am pleased with the result. I have phone and 1Mb Broadband. Originally signed up @300K with phone line free for 1 year, thought that was good as 1 month later the 1Mb upgrade came in. Once paying full price about 5 months ago £28.50, not so happy. Anyway, first guy I talked to offered £24.99 for what I have already, got transferred about 3 times then. Finally talked to a lady in retentions I think. Offered £8.99 for 1Mb BB and £5.25 for phone line, so that was a pretty good start, I then mentioned Talk Talk! So, I bit of suggesting this and then and I settled with:

10Mb broadband @ £10.50 per month
Phone Line rental @£10.50 per month with Talk Unlimited 24

I also asked if they could throw in caller display, which she said she would but I had to go to a different dept, they eventually said it wasn't available in my area, disappointing, but I am now saving £7 per month straight off have increased my broadband speed 10 times and get free landline calls across the UK.

I also asked about international. Now beware on this one. With talk unlimited 24 they include the internation call plan, which is reduced rates to lots of countries, not free calls to certain countries, so be careful when they say international is included in comparison to the Talk Talk offer. I notices that for the international calls through Talk Talk you have to dial a prefix code for the free calls.

I use VOIP for free landline international calls anyway, so wasn't overly bothered on this.

I have to say, it wan't that much hard work to talk them into this. Was probably on the phone for 45 mins, but this was mostly holding :-( My advice, call them, see how much you can push them and save without the hassle of switching providers.

Good luck

Regards

John