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Originally Posted by Kliro
Whats the chances of ACTUALLY having the service cancelled if you go for this 'backdoor' discount?
As that'd be pretty inconvienient......
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I rang customer services and just said I thought their service was far too expensive compared with the competition. I said I was looking at ADSL, as it's much cheaper. I then said I haven't yet looked in any detail, as if they can offer a better deal then I won't bother looking at which ISP to get. I was then just told I need to give 30 days notice for cancellation. I again said that I'm not ready to cancel, I'm currently just pricing up the alternatives.
I then asked whether they had some kind of "retentions" department who could offer any better deals
. I was then put straight through to them, who offered me half-price everything without any hassle.
So I did have to ask specifically for retentions, otherwise they wouldn't have offered. My approach was friendly and chatty, not agressive. It was not a problem at all. And I've saved £22.50 per month, just on broadband and phone. I have freeview TV.