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Originally Posted by Stuart C
I don't know the helpdesk management system NTL use, but I would be amazed if it did not log who it assigned a call to. If we refer things to our contact, they should be able to look up that log.
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Stu-this has been a major thing for years, CSRs can log in while you're on the phone, talk to you like you're an idiot & yet there's no footrprint when you phone back to complain.