Thread: NTL Customer Services: Your personal experience
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Old 21-04-2006, 14:57   #709
Stuart
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Join Date: Jun 2003
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Services: Virgin for TV and Internet, BT for phone
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Re: NTL Customer Services: Your personal experience
Quote:
Originally Posted by Neil

[Edit]-You know as well as I do that proof is hard to come by as most CSRs that mess customers about won't even give a name, let alone a real one.
So, if we encourage people to name and shame, they could be libelling the wrong person?

I don't know the helpdesk management system NTL use, but I would be amazed if it did not log who it assigned a call to. If we refer things to our contact, they should be able to look up that log.
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