Taken from Richer Sounds website:
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Originally Posted by Richer Sounds
WE TRY HARD BUT WE’RE ONLY HUMAN!
Due to recent changes in government legislation, our lawyers tell us that it is necessary to employ human beings in our stores.
Although we think they are the best you’ll find, please don’t expect the impossible. We hope we get it right at least 99% of the time but even if we do, (and we’re still trying to improve) that means that out of the millions of customers we serve a year, a few are bound to be disappointed in one way or another. For the sake of future customers as much as yourself we need to know if we’ve gone wrong. Please help us. All receipts include a short questionnaire that we beg you to fill in, because, if we’ve done something wrong we can’t put it right if we don’t know about it. Julian insists on seeing every one (you’ll notice they’re addressed to him personally postage paid), and if you’re disappointed in any way, we’ll do our best to make you happy! The address is, Julian Richer, Richer Sounds Plc, Freepost, London SE1 4BB (Freepost can take up to 14 days to arrive.)
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ntl would do well to take a leaf out of his book.
Instead of employing idiots who don't give a stuff about customers, why don't they employ someone to take on something like this?
Pay them £40/50/60k PA if needs be, but put the info returned to good use & make sure that employees are dealt with accordingly-by this I mean disciplined or rewarded.