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Originally Posted by Neil
What's AHT?  |
Average Handling Time - so much is focused on this, rather than the quality of the call.
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Not rocket science is it? 
You get what you pay for in most cases.
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Indeed.
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Defo not I would suspect.
I think you're being a bit extreme comparing us taking passing details of ntl employees who muck customers about to managers who can & will deal with it instead of ignoring it to Islamic extremeists....
Number 1 rule of business-look after your customers.
Number 2 rule of business-refer to number 1.
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I know the rules Neil, thank you.