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Originally Posted by orangebird
IMO? Get rid of that ****ty horribly AHT they all have to work to
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What's AHT?
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Originally Posted by orangebird
and start focusing on customers rather the the time customers take up.
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Not rocket science is it?
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Originally Posted by orangebird
And start paying CS staff better wages - this might entice a better calibre of prospective employee.
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You get what you pay for in most cases.
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Originally Posted by orangebird
Will things like that happen? Probably not.
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Defo not I would suspect.
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Originally Posted by orangebird
BUt naming people on here isn't going to change it either. And TBH, doing that looks like nothing but sheer spite, almost vigilante. This site got away from it's 'hate-site' rep. Naming and shaming will only brign it back. It's a very extremist thing to do - and being extreme hasn't done Islamics any favours, has it?
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I think you're being a bit extreme comparing us taking passing details of ntl employees who muck customers about to managers who can & will deal with it instead of ignoring it to Islamic extremeists....
Number 1 rule of business-look after your customers.
Number 2 rule of business-refer to number 1.