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Originally Posted by Neil
Ok....
So what can/should ntl do to improve the same old burning CS issues that have dogged ntl customers for years?
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IMO? Get rid of that ****ty horribly AHT they all have to work to and start focusing on customers rather the the time customers take up. And start paying CS staff better wages - this might entice a better calibre of prospective employee. Will things like that happen? Probably not. BUt naming people on here isn't going to change it either. And TBH, doing that looks like nothing but sheer spite, almost vigilante. This site got away from it's 'hate-site' rep. Naming and shaming will only brign it back. It's a very extremist thing to do - and being extreme hasn't done Islamics any favours, has it?