Quote:
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Originally Posted by orangebird
Neil, burning witches at the stake was given up hundreds of years ago for good reason. If you have a name of someone, specific instances and proof, then pass it onto whichever ntl seniors you know. Publishing stuff like that is NOT appropriate.
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Ok....
So what can/should ntl do to improve the same old burning CS issues that have dogged ntl customers for years?
[Edit]-You know as well as I do that proof is hard to come by as most CSRs that mess customers about won't even give a name, let alone a real one.
The employees have been getting away with this for years-the old 'CS-BS©' The old telephone ping pong, the old
"Ah yes, someone will call you back"
Different day, same old BS.
