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Originally Posted by DaggaDagga
Their strategy is probably pretty sensible. Remember that most NTL subscribers don't visit cableforum.
A big chunk of NTL's subscribers will continue paying £35 per month or whatever, will not leave, and won't know anything about NTL discounts. By only offering discounts to those who moan, they can keep taking money off those who don't.
I don't think "fair" enters into the equation. Life isn't fair. NTL, like any other business, wants to take in as much cash as possible.
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Its not just offers tho ntl have this problem for years and with various stuff, it goes from basic stuff such as ringing for tech support to things such as the 10meg upgrade where some people who rang up got the modem others got told they couldnt have it and I got put back on 2meg, this is when cableforum intervened. So in lots of situations ntl are inconsistent with customers because the CS reps just arent kept informed and probably have to 2nd guess what they tell the customers half the time.
---------- Post added at 21:35 ---------- Previous post was at 21:33 ----------
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Originally Posted by etccarmageddon
the 10meg upgrades for the existing 1meg and 2meg customers should be enough to counter the talktalk threat.
they also might put a big one page advert in the papers saying how "we have 2 million customers who prefer to pay for their broadband" - that's what BT have just done!!!
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you think a capped oversubsribed 10meg beats unlimited 1/2 meg?
you can download less per month
speeds will likely be no better at peak times (which remember is when most users are using their connection, so no good it been fast at 5am if they zzZZ then) speeds could even be worse which I think is more likely
users having to pay for modem upgrade or do ntl stomach the cost
---------- Post added at 21:38 ---------- Previous post was at 21:35 ----------
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Originally Posted by etccarmageddon
I've checked the BT advert and it does mention the 50p per min charge.
So I'd like to know the point of advertising why 2million BT customers enjoy paying for their broadband because they wont have to pay 50p a min support costs when if you DONT pay for broadband you also wont have to pay a 50p a min support cost either.
Also the advert fails in another sense - ie. those 2 million BT customers only enjoy paying for broadband because probably 99% signed up when paid for broadband was the only option. You can't advertise that your customers enjoy paying for a service when the 'free' alternative has only been available for a week AND a lot of your customers will be tied into a 12 month contract so cant leave yet anyway!
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NTL and BT both play the same game here, they assume customers who dont ring up are happy with their service. Whats more likely is customers use them because they the big names everyone knows and if things go wrong alot of the time they just cant be bothered to complain and just get on with their life. If people do ring up they get fodged off with excuses (this happens in BT as well as NTL)