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Originally Posted by etccarmageddon
Also the advert fails in another sense - ie. those 2 million BT customers only enjoy paying for broadband because probably 99% signed up when paid for broadband was the only option. You can't advertise that your customers enjoy paying for a service when the 'free' alternative has only been available for a week AND a lot of your customers will be tied into a 12 month contract so cant leave yet anyway!
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That advert is down right disgusting, have the asked their customers? I really hope someone has reported it to the ASA.
How anyone at BT can think they can get away with saying their customers prefer paying when most of them haven't seen the ad's or had chance to swap.
Do they really think 2,000,000 customers could have switched in the past couple of weeks, even if the service was available now? Their call centres couldn't cope with that sort of call volume let alone TT's.