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agatward · 20-04-2006, 14:39

It may be of use if you post the upstream and downstream SNR and power values (you can get these by logging in to your modem via the web page at 192.168.100.1) - it could be as simple as a dodgy bit of coax between your modem and the cable network, or your power levels are wrong

I've had my ntl:250 reset itself if it sees something dodgy (physical layer) on the cable segment. Luckily the dodginess has been fixed now my local power board have fixed a cable in the road that fed the street lights (and NTL's green box, it seems).

I assume you've done the normal things like replacing the CAT5 cable between the CM and your router?

I've also had no great luck with "tech support" after 8pm. Apparently they can't put calls through to the Swansea call centre at any time, and didn't know what level 2 support was. I find the inability to put calls through hard to believe as I'm reasonably sure they'd be using some sort of enterprise VoIP system for the call centres, so it's not going to cost them any more.

You're lucky they didn't try to tell you your IP stack was corrupted as they did with me many times before I eventually gave up on them and just sat it out and waited until the problem was fixed.

20-04-2006, 14:39	#2
agatward Inactive Join Date: Apr 2006 Location: Reading Services: NTL 10Mbit, Netscreen Firewall, Freeview Posts: 25	Re: Horrible connection probs It may be of use if you post the upstream and downstream SNR and power values (you can get these by logging in to your modem via the web page at 192.168.100.1) - it could be as simple as a dodgy bit of coax between your modem and the cable network, or your power levels are wrong I've had my ntl:250 reset itself if it sees something dodgy (physical layer) on the cable segment. Luckily the dodginess has been fixed now my local power board have fixed a cable in the road that fed the street lights (and NTL's green box, it seems). I assume you've done the normal things like replacing the CAT5 cable between the CM and your router? I've also had no great luck with "tech support" after 8pm. Apparently they can't put calls through to the Swansea call centre at any time, and didn't know what level 2 support was. I find the inability to put calls through hard to believe as I'm reasonably sure they'd be using some sort of enterprise VoIP system for the call centres, so it's not going to cost them any more. You're lucky they didn't try to tell you your IP stack was corrupted as they did with me many times before I eventually gave up on them and just sat it out and waited until the problem was fixed.