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applez · 20-04-2006, 13:02

Hi folks, first time poster as this is the first prob ive had!

Basically i had my connection dropping every so often there were no service outages that i could see so I started doing some tests

I had 3 pings running

one to my router

one to my modem on the 192.168.1.100 address

one to google

all 3 of these were repeating.

The one to my router remained constant, no loss at all - always returned a good result.
The one to my modem returned a good amount of results but then sometimes dropped the odd ping.
The one to google was rubbish - dropping on and off all the time.

On one occasion the line dropped entirely my computer reported that the lan cable was unplugged and the modem seemed to reboot itself.

Confused by all of this i removed my router, plugged the modem in directly. Left it because i ran out of time.

following evening i ran the same tests, all bar the router one obviously.
The ping to the modem was much worse
the ping to google was god-awful.

The computer reported the network cable was unplugged about 5 times, and the lights on the router went haywire, 5 times..

I also have to mention i work for another isp, but i wont mention whom - there adsl based.

So i called ntl a few times about this.
First guy told me it was a service outage and to call back next week.
Seccond guy suggested it was my network cable even though its been swapped with a few others.
Third guy insisted i needed to be in front of my computer having given him the above raw facts.
Fourth lady said i needed a replacement modem which i thanked her for enthusiastically then got put through to the fifth guy who told me to speak to tech support - i explained i'd been put through to him from someone at tech support and he told me to call back when i was in front of my comp.

So i think i will call again this evening and prey they do swap the modem - it cant be anything else as ive seen it reset itself half a dozen times - correct me if im wrong.

Has anyone else had this prob and what have ntl done about it, how did u get them to get it sorted?

Cheers

oh, and tech support after 8 is god awful - the guy sounded like he was reading his name from a script at which point i hung up.

20-04-2006, 13:02	#1
applez Inactive Join Date: Apr 2006 Posts: 7	Horrible connection probs Hi folks, first time poster as this is the first prob ive had! Basically i had my connection dropping every so often there were no service outages that i could see so I started doing some tests I had 3 pings running one to my router one to my modem on the 192.168.1.100 address one to google all 3 of these were repeating. The one to my router remained constant, no loss at all - always returned a good result. The one to my modem returned a good amount of results but then sometimes dropped the odd ping. The one to google was rubbish - dropping on and off all the time. On one occasion the line dropped entirely my computer reported that the lan cable was unplugged and the modem seemed to reboot itself. Confused by all of this i removed my router, plugged the modem in directly. Left it because i ran out of time. following evening i ran the same tests, all bar the router one obviously. The ping to the modem was much worse the ping to google was god-awful. The computer reported the network cable was unplugged about 5 times, and the lights on the router went haywire, 5 times.. I also have to mention i work for another isp, but i wont mention whom - there adsl based. So i called ntl a few times about this. First guy told me it was a service outage and to call back next week. Seccond guy suggested it was my network cable even though its been swapped with a few others. Third guy insisted i needed to be in front of my computer having given him the above raw facts. Fourth lady said i needed a replacement modem which i thanked her for enthusiastically then got put through to the fifth guy who told me to speak to tech support - i explained i'd been put through to him from someone at tech support and he told me to call back when i was in front of my comp. So i think i will call again this evening and prey they do swap the modem - it cant be anything else as ive seen it reset itself half a dozen times - correct me if im wrong. Has anyone else had this prob and what have ntl done about it, how did u get them to get it sorted? Cheers oh, and tech support after 8 is god awful - the guy sounded like he was reading his name from a script at which point i hung up.