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Originally Posted by DaggaDagga
A big chunk of NTL's subscribers will continue paying £35 per month or whatever, will not leave, and won't know anything about NTL discounts. By only offering discounts to those who moan, they can keep taking money off those who don't.
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I think thats probably a fair point, however sometime in the near future NTL are going to have to offer a package to compete with the ever reducing prices other companies are offering bb for, otherwise they will never entice new customers. If they continue their current strategy of not being particularly competitive and only offering discounts/upgrades to existing customers who try to leave, they can only expect their number of customers to reduce.