Quote:
|
Originally Posted by etccarmageddon
it's not just about being proactive it should also be about being fair - ie. all customers are paying a similar rate for the same service.
|
But if ntl were on the ball they would have an offer to match/beat the CPW's offer ready & waiting for the people who have phoned up to cancel.
They could then have gone on the marketing offensive themselves to show that their offer is better than CPW's....
However, they didn't & they are now either:
1) Losing customers to CPW.
2) Giving out large discounts to customers.
3) Peeing off existing customers who don't get offered those same discounts when they ring.
4) Losing those customers who don't get offered the discounts.
Ho hum....