Just an update .. (Wednesday): engineer came .. was one who came before (which saved a lot of hassle explaining the problem), and even before he came through the door, said "did I change your modem last time?" [The T/S people also asked whether the modem had been changed so perhaps this should have been done before? ] .... I now have a 250 (to replace the 120), and I'm *told* that this should be better as with all the upgrades over recent years, the older modem stock wouldn't cope too well. The puzzling thing is, today, I had absolutely NO problems at all (first time for 7 or 8 weeks) with the OLD modem. I did look at the 'work in progress' site (via B/B medic) as last night, this area was due to undergo "network optimisation" work. Given that some on this forum think that recent changes have (perhaps) altered the configuration of the network, perhaps that work did more to sort our problems out than a new modem?
Still, it's nice to have a new modem
If the service stays 'stable' after a few days, I'll post back here to update the story.
Martin.