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Originally Posted by paul11974
i held for over 30 minutes this morning 1st i got through to the normal number where the lady told me she needed to hear the accont holders voice for me to cancel. So the other half spoke and the lady at ntl said ok hold while i transfer you
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Did she actually take proper steps top ensure that the lady she was speaking to was actually the account holder?
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Originally Posted by paul11974
to which i waited another 10 mins then when the next lady came on i told her my story and she said she had never heard of talk talk !
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Ah-ntl training at it's best.
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Originally Posted by paul11974
i think she had just been released from prison
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Errr-why?
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Originally Posted by paul11974
she then put me on hold and came back 10 mins later and said did i realise that i had to have a bt phone line for 3 months ect ect and i said yes i know. At which point she said how about we offer you 1mb broadband ( guranteed) tv base pack and talk unlimited 24 for £21.50 per month for 6 months which will be reviewed in 6 months. now i just hold my breath to see what the bill looks like |
I'm totally with you on the bill inspection-did you get this person's name?
You know what? I'm not sure you do need a BT line, & I think ntl may well be spinning you a line.
I may be wrong, but their whole package is to temp people
away from the likes of BT & onto their network.
I'll check & let you know, but it sounds like ntl scare mongering to me....
[Edit]-Update:
Taken from:
http://www.talktalk.co.uk/talktalk/s...STATIC.TESTHUB
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Originally Posted by CPW
We’ll handle your monthly line rental instead of BT, at exactly the same price.
Includes voicemail
All your home communication charges on a single bill
A BT line is required
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So you have to switch back to BT (who will no doubt do all they can to keep your custom),
then switch to Talk Talk.
Either way, ntl letting customers go to any rival provider spells bad news.