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Originally Posted by gazleics
So what number do you ring to get through to retentions?
I did tell them I was thinking of cancelling, but still no luck.
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you speak to customer services - their job is to stop you leaving by offering you a current 'normal' deal - retentions is the last resort (also known as cancellations). customer services transfer you to retentions when they have given up trying to keep you. retentions is where the real money is to be made if you're an existing customer. e.g. they once offered me half price TV family pack plus phone - for as long as I wanted - so £28 a month was reduced to £14. all because I wanted to ditch my TV and phone and just have a cable modem.