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Originally Posted by Machineage
Whilst she was setting the new pricing up - I asked her about the state of play - and she was very frank in saying they were losing customers 'constantly' - people were leaving and cancelling in droves. The tone was very much that she had given up the 'fight' to keep customers now  |
This was inevitable, & something that I felt would happen.
What ntl should now be doing IMO is putting together an
official deal to offer customers who phone to jump ship to CPW-they should also be locking those customers in by making them agree to an 18 month contract (same as CPW)
No customers=No business.
No customers=Uhnappy shareholders.
Will ntl
ever learn?