[mertle]

been on the digital ntl for a few years now. I went digital as soon as the are of grimsby went digital. All my bills are done by direct debit so I should not be getting charged for non DD penalty.

According to the bill its my second box being charged at £15. The only thing I can come up with is I been on the contract since the old diamond days. I am getting charged the old diamond rate for a second box which was £10 then went up £12 seems to have moved to £15.

Although all other services are on NTL current rate pricing structure my second box has never been moved to the NTL rate.