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Originally Posted by banjo
I totally agree with your gratitude to this lady, but why did you have to come to this forum to ask for help and to get someone special at NTL to sort it out, surely this problem should have not arisen in the first place ?
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i see what you are saying- it shouldn't be necessary for people to come here because ntl haven't been able to solve issues through the normal channels, but seeing as this forum does exist, and does have contact with people who can and do resolve problems, a little gratitude for the time & effort people put in here is much appreciated
