[Badger2407]

This is my first post but I am so mad with NTL, to cut a long story short I had phone and internet with NTL until Jan last year I moved house and no longer needed their services, after some problems with them not disconnecting the line all was settled, I paid by DD each month and never defaulted.
2 weeks ago I receive a letter from a debt recovery co claiming I owe £102, I ring them they are useless, I ring NTL and a girl says she will look into it after first saying THEY owe ME money, then all sorts of rubbish which had no relation to my account. She promised to ring at 5 the next day. This doesnt happen so the next day I ring again, girl is really unhelpful and just says I will need to speak to customer relations the next day.

Next day I speak to a Michael in Swansea who says there are no notes about my previous calls or a debt, after an hour of him going off to speak to his manager, disconnections dept and credit control he says there appears to be a mistake and things should not have got this far. He promised a manager would ring the following tuesday as they had problems with their system, next tuesday no call at all. Then I receive a call and a threatening letter from the debt recovery co about taking legal proceedings.

So now I am in the position of not knowing why there`is a debt as NTL seem unable to tell me, the threat of court action and my credit rating affected as well as raised blood pressure.

Where the hell do I go now as I have no faith in getting an answer by ringing them again, I have drafted a letter to the CEO but have no faith this will do any good.

They have the worst CS i have ever come across and are a disgrace. Does anybody care who works for this excuse for an organisation