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Originally Posted by simonm
NTL customer service is non-existent....... and the rest
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I know exactly where ur commin from, had a number of problems when i had NTL tv/phone/cable. You ring customer services, you enter ur home phone number with dialing code so you can get thru to right area for support, then when someone eventually answers uve gone thru to the wrong area, so you get transferred or occasionally cut off. When you eventually get thru to right department you explain the problem, they always seem to want to pass you on or they just cut you off. Eventually i got so hacked off with them i got sky tv and a bt phone - costing me a fortune for installation and even more money per month than my NTL services - but well worth the extra expense in my view. I do currently have cable with NTL - am on the 10mb cable, but even that is crap. In the evening my m8 who has 1mb adsl can download the same file from the same site faster than me. I have been told its sommat to do with the high contention ratio, whateva that is - thats not my fault is it ? basically he pays £15 for a faster service than im gettin for my £35 - so am lookin at paying for 6mb adsl from BT which is now available in my area.