Cable Forum - View Single Post - Erratic connections

davidsi · 17-04-2006, 10:31

p-code, its sounds as if you have exactly the same problem (I'm also in welwyn garden). Firstly, when you call support it seems the 0800 number is still active (they send you an email afterwards to remind you to use the 0845 number...). One of the frustrating things with the first line support is that they assume everyone knows nothing, so you may have to play along with them for a while, but I was told by a second/third level support person that you should be able to request access to second level support on that normal number. I'd give it a go and let us all know how you get on!

17-04-2006, 10:31	#30
davidsi Inactive Join Date: Apr 2006 Posts: 7	Re: Erratic connections - getting nowhere with NTL support p-code, its sounds as if you have exactly the same problem (I'm also in welwyn garden). Firstly, when you call support it seems the 0800 number is still active (they send you an email afterwards to remind you to use the 0845 number...). One of the frustrating things with the first line support is that they assume everyone knows nothing, so you may have to play along with them for a while, but I was told by a second/third level support person that you should be able to request access to second level support on that normal number. I'd give it a go and let us all know how you get on!