Cable Forum - View Single Post - Erratic connections

p-code · 17-04-2006, 00:48

I'm having these terribly annoying connection problems at home too - probably for about a week or so now. I've also got a Terayon modem, and live in Welwyn Garden. The Terayon modem explanation sounds plausible, however whatever problems this household is experiencing are definitely in NTL's bit (ie. cable modem or beyond) rather than my network.

I haven't contacted support yet because of the easter thing. Is there a form of words I can use to talk to support that will give me the least grief and save call costs? (I am technically competent).

17-04-2006, 00:48	#29
p-code Inactive Join Date: Apr 2006 Posts: 1	Re: Erratic connections - getting nowhere with NTL support I'm having these terribly annoying connection problems at home too - probably for about a week or so now. I've also got a Terayon modem, and live in Welwyn Garden. The Terayon modem explanation sounds plausible, however whatever problems this household is experiencing are definitely in NTL's bit (ie. cable modem or beyond) rather than my network. I haven't contacted support yet because of the easter thing. Is there a form of words I can use to talk to support that will give me the least grief and save call costs? (I am technically competent).