Cable Forum - View Single Post - NTL Customer Services: Your personal experience

simonm · 16-04-2006, 12:17

NTL customer service is non-existent. They are completely incompetent liars and don't give a damn about their customers. I am currently sitting in my flat with no television service over easter as NTL engineers came round yesterday and left without finishing a job. Despite me making several phone calls to customer services yesterday afternoon where I was promised someone would be round to complete the job by the end of the day I am sitting here listening to Heart FM instead. My broadband service has never worked properly since it was installed in January. I am completely sick of NTL. I hate them and I cant wait to be able to switch to an alternative cable company when my contract finishes. They have said they will be round tomorrow to fix it but I am sure I will be in for an exasperating day spent phoning the 0800 052 2000 number asking where the hell they are; being promised they will be round and they will not show up. I am considering legal action against them to recover the money I have been paying for a service that has never worked acceptably.

16-04-2006, 12:17	#685
simonm Inactive Join Date: Apr 2006 Location: Beckenham, Kent Age: 46 Services: NTL TV, Broadband & Telephone Posts: 2	Re: NTL Customer Services: Your personal experience NTL customer service is non-existent. They are completely incompetent liars and don't give a damn about their customers. I am currently sitting in my flat with no television service over easter as NTL engineers came round yesterday and left without finishing a job. Despite me making several phone calls to customer services yesterday afternoon where I was promised someone would be round to complete the job by the end of the day I am sitting here listening to Heart FM instead. My broadband service has never worked properly since it was installed in January. I am completely sick of NTL. I hate them and I cant wait to be able to switch to an alternative cable company when my contract finishes. They have said they will be round tomorrow to fix it but I am sure I will be in for an exasperating day spent phoning the 0800 052 2000 number asking where the hell they are; being promised they will be round and they will not show up. I am considering legal action against them to recover the money I have been paying for a service that has never worked acceptably.