Cable Forum - View Single Post - Broadband connection working intermittently

greyripper · 14-04-2006, 20:20

I'm having very similar problems, it works for an hour or two, then drops for anything between 10 seconds and two hours. Three engineer visits so far - new CM today but problem not resolved. I have had one call 'cancelled' by NTL without adequate explanation.
I am also fed-up with some uneducated Indian treating each call as a fresh one.
They are coming again on Monday, if no resolution, I'm off to BT (or equivalent but need the BT landline reconnecting!) and Sky for TV.
I have a little program that pings a selected web address at regular intervals and reports if it is reachable so I have 'ammunition' to give NTL.
The customer service is pathetic, they pass you from person to person and no-one takes ownership to get reasonable answers.
I will pursue compensation, and probably invoke the official complaints procedure.

Right, off soap box!!! Have a good Easter everyone!

14-04-2006, 20:20	#15
greyripper Inactive Join Date: Apr 2006 Posts: 16	Re: Broadband connection working intermittently I'm having very similar problems, it works for an hour or two, then drops for anything between 10 seconds and two hours. Three engineer visits so far - new CM today but problem not resolved. I have had one call 'cancelled' by NTL without adequate explanation. I am also fed-up with some uneducated Indian treating each call as a fresh one. They are coming again on Monday, if no resolution, I'm off to BT (or equivalent but need the BT landline reconnecting!) and Sky for TV. I have a little program that pings a selected web address at regular intervals and reports if it is reachable so I have 'ammunition' to give NTL. The customer service is pathetic, they pass you from person to person and no-one takes ownership to get reasonable answers. I will pursue compensation, and probably invoke the official complaints procedure. Right, off soap box!!! Have a good Easter everyone!