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Originally Posted by James Henry
Yeah indeed we'll see, how long does that discount last?
Seems obscenely cheap either way, well under half price.
If ntl can do this without losing money it shows they are royally ripping customers off for the current packages, however seeing their margins I'm pretty sure this'd be a loss leader.
Anyway keep up the good work with retentions guys, let's see if it makes ntl rethink.
They might even try taking better care of their customers rather than throwing discounts at them to make them stay, and even when customers routinely phone up to ask for discounts letting them go, a customer isn't worth anything if they aren't making you money.
I know the ntl mindset is permeating the ex-Telewest employees and they aren't happy about it. They are being set stupid and basically unachievable targets. One of the main issues being that Telewest actually credit check and care what the credit check says whereas ntl will happily sell to anyone to get the figures looking nice. After all the 'figures' can be painted to look good even if the company itself is deeply in the gutter.
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Well you know this is because the shareholders are seeing customer numbers more important then actual profit numbers, I bet they are on a mission to just get more and more customers no matter what the cost. Just cram them in.
Yet they could work on improving their quality raise prices a little and have half the customers leftover but with a much healthier profit.
---------- Post added at 18:32 ---------- Previous post was at 18:26 ----------
I think bill is happy to pay more for a better service, but seeing as NTL appear to be doing dumb things on tues I will be ringing for my free TU24
To go with my half price 10meg (due to congestion, probably result of cramming customers in who half are loss leaders), and 3 for £30 discount.
Ntl never learn and will keep been happy having customers that they pay for so I might as well just play along.